Damaged and or Defective itemsĬollectible Madness will only issue refunds, exchange products if the damaged / defective item is returned to us in exactly the same condition it was received by the customer.Ĭollectible Madness will cover the shipping cost of the damaged / defective item from the customer's nominated delivery address to our office in Burton, South Australia. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue. Upon receiving notification of damage, we may request photographic evidence of the parcel and/or the particular product that has the issue. A Collectible Madness Customer Support representative will be in contact with you within 1 - 2 business days after receiving your enquiry. If this is the case with your item please contact Collectible Madness immediately via email to who have purchased from Collectible Madness should note that all returns/exchange enquiries must be received by Collectible Madness within 5 days of you receiving your goods at your nominated delivery address. However, sometimes items do become damaged in transit thereby making the goods unfit for their intended purpose. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door. Here at Collectible Madness, we take pride in ensuring that your goods have been carefully picked are packed with care to ensure that your item is not only of the highest possible quality, but that it arrives safely at your nominated delivery address.
Refund | Returns | Cancellation Policy Overview
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